World Business and Economic Analysis
Pat Chapman-Pincher is studying how chief executives plan to incorporate technological changes into their businesses.
The research, due for publication this month, also examines what leaders perceive will be the effect of an automated workforce.
The technology guru has spent 35 years creating and growing major multinational companies in the internet, fixed and mobile telecoms sector. These days, the 68-year-old mentors leaders for Merryck & Co on how to understand global technology trends.
Why embark on this research?
When I went into board and strategy work with companies and mentoring executives, I had more time to look at the future. I’ve become very interested in the speed that technology is moving at, and the lack of understanding people have about it. The Oxford Martin programme on the Impacts of Future Technology (2013) estimates that 45 per cent of jobs will be automated in the next 20 years. Yet who is planning for this?
What’s in store then?
I liken what is happening now to the early days of the industrial revolution in the United Kingdom, when about two thirds of the businesses that would be taken out by the new technology had no idea what was going on and weren’t very interested anyway. Take the internal combustion engine. If you ran a coach company, or you were horse and cart carriers, did you worry what the madman was doing with his car? No, you didn’t. It’s similar to now in that the development of artificial intelligence and the application of that to the business world, which I call intelligent automation, is creating technology that will start to take out jobs. Ten years ago everybody said the driverless car was impossible; now it is very real, so you can see how fast technology is moving.
What does your research reveal?
The findings that jump out are that 48 per cent of businesses have not looked at the impact of automation on jobs. Only 17 per cent of respondents think managerial jobs will be hit by automation – and fewer still, just 3 per cent, think leadership positions will be lost. The business world is expecting automation to change the world in the same pattern as previous automation waves. The few who do think automation affects jobs at all believe that the blue-collar and clerical jobs will go while managers continue to sit pretty in their offices. But it’s mainly white-collar people who will lose their jobs. Some blue-collar workers will be affected, including anyone who makes a living driving a car – computers don’t get road rage when someone carves them up, they don’t get distracted, they don’t need coffee stops and they can go on applying those rules 24 hours a day. But people are used to blue- collar jobs going. They’re not used to professional jobs disappearing.
What white-collar jobs will be lost?
I think there will be two sorts of jobs left: the very senior knowledge workers – the senior IT people, senior lawyers, senior accountants, and senior judges – and then a range of service workers who provide personal services, because people will still want a human interface. An awful lot of the jobs in between that will go. Accountancy and junior lawyers positions will go, because those are jobs that can be done by intelligent machines. We now have very smart design machines doing the work of architects. They don’t have the creativity of a Norman Foster or a Frank Gehry, but they can do about 90 per cent of the work. We’re just beginning to see the hollowing out of the labour market. Last year, the employment rate for law school graduates in the United States fell for the sixth year in a row.
Surely economies have a natural way of creating alternative forms of employment?
The first industrial revolution created significant joblessness and appalling conditions for people in the early stages, but then there was a flight to cities, to a different sort of job. With this revolution, I can see the jobs disappearing, and I’m not sure what the new roles will be.
Are some businesses going to get a nasty shock?
Large corporates will start to see their business models transformed in the next three to five years, in the same way the internet has changed business forever. There are elements of artificial intelligence affecting businesses now, but leadership teams look at them in the same way as climate change – “It might or might not happen, and it is certainly not something I need to worry about today.”
Will the UAE rely on automation to fulfil expatriate jobs?
Yes, for some jobs. I think the UAE may have a real opportunity, because its leaders are looking for things to be part of the post-oil strategy. The UAE could become a global centre of excellence for what the effects of automation might be. The country has forward-thinking leadership, which many countries lack. And because it’s so new, it hasn’t got centuries of infrastructure so it can actually change much quicker.
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President Barack Obama has received enough pledges of support in Congress to ensure that one of his signature foreign-policy goals will remain intact.
Sen. Barbara Mikulski (D-Maryland) on Wednesday announced support for the Iranian nuclear deal.
It brings the number of senators supporting the deal to 34, the key threshold to make sure it survives congressional opposition.
Obama needed pledges of at least 34 senators to stave off a potential veto override led by Republican members of the Senate.
"No deal is perfect, especially one negotiated with the Iranian regime," Mikulski said in a statement. "I have concluded that this Joint Comprehensive Plan of Action is the best option available to block Iran from having a nuclear bomb. For these reasons, I will vote in favor of this deal."
On Tuesday, the administration secured the support of two Democratic senators who had been considered on the fence, Sens. Chris Coons (D-Delaware) and Bob Casey (D-Pennsylvania).
The deal's opponents are set on passing a vote of disapproval of the deal. But Obama has pledged to veto any such disapproval, which means opponents would need two-thirds majorities in both the House of Representatives and the Senate to override that potential veto.
Now, the Obama administration and proponents of the deal are hoping they can gather enough support so that Obama will not have to veto a bill at all.
So far, only Sen. Chuck Schumer (D-New York) and Sen. Bob Menendez (D-New Jersey) have said that they will vote against the agreement.
If proponents can ensure that at least 41 members of the Democratic caucus support the agreement, they can block the bill's passage. No Republican is expected to support the deal.
AP
News of Mikulski's decisive pledge drew immediate derision from Republicans. Cory Fritz, a spokesman for House Speaker John Boehner, said "forcing a bad deal, over the objections of the American people and a majority in Congress, is no win for President Obama."
Sen. Marco Rubio (R-Florida), also a presidential candidate, said he would take action to overturn the deal on his theoretical first day as president.
"When I’m President of the United States, we will reimpose those sanctions on day one, and then I will go to Congress and ask them to even increase those sanctions more, and I will back that up with a credible threat of military force. A simple message to the Ayatollah: If you try to build a weapon, we will destroy your program," Rubio said.
Former Florida Gov. Jeb Bush (R) also criticized the deal, saying that the decision would make Iran's path to a nuclear weapon easier.
Partisan minority should not block bipartisan effort to stop bad deal that will fund mullahs, destabilize region, & pave Iran's path to bomb
— Jeb Bush (@JebBush) September 2, 2015
Mikulski is not seeking reelection and is set to retire from the Senate in 2017. Progressive groups immediately cheered the victory.
"The fact that 34 senators have now come out in support is a testament both to the merits of the agreement as well as to pro-deal activists’ powerful nationwide grassroots organizing," said Anna Galland, the civic action executive director of the group MoveOn.org.
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Total insurance premiums in this country are forecast to rise this year even as premium rates continue to drop but new regulations are likely to help shore up the fragmented and highly competitive industry.
Written premiums rose 13.5 per cent annually to Dh33.5 billion last year, according to the Insurance Authority.
Written premiums of the 29 listed insurers in the UAE is forecast to rise 10 per cent annually, this year and next year, according to estimates by ratings agency Standard & Poor’s (S&P). Motor and medical constitutes about 60 per cent of market growth, according to S&P.
“There is a very promising outlook for market growth,” says Raymond Hurley, a PwC partner for financial services and deals in Dubai. “Economics and demographics support the outlook for market growth but it will continue to be a challenge for insurers in the UAE.
“On the retail side, the whole life side of insurance is under penetrated.”
Insurance premiums are likely to grow despite a slower economy due to the low oil price environment.
“If oil prices remain low for a long period and affect the economic growth of the UAE, it will not have a major knock on effect on the insurance market due to the low penetration rates and the continued introduction of compulsory insurance products,” says Mahesh Mistry, the director of analytics at the ratings agency AM Best.
A new law requiring compulsory health insurance for all Dubai residents, which will be implemented over two and a half years, is expected to be a key driver for the industry.
Insurance penetration in the Arabian Gulf remains low, at about 1.1 per cent in 2012, below one-sixth of the global average, according to a 2013 insurance report by the Dubai investment bank Alpen Capital. The penetration rate indicates the level of development of the insurance sector in a country. It is measured as the ratio of premium underwritten in a particular year to GDP. Gulf penetration levels are forecast to reach 2 per cent by 2017, according to Alpen.
Despite the growth, premium rates are nosediving. With 60 insurers competing in a country of 9.5 million, premium rates particularly for motor and medical are under pressure. But some insurers are taking a stand and raising some of their prices.
“We think that persistent trend of weakening pricing on the medical side and motor side is slowly coming to a halt in 2015,” says Kevin Willis an analyst at S&P. “The hunt for premium at any price is slowly being seen as a flawed practice.” The low premium environment has hit the profitability of insurance companies.
For example, Abu Dhabi National Insurance Company, which is listed in the capital, reported a net loss of Dh299 million in the first half of this year, compared with a net profit of Dh104m in the year-earlier period, due to a net underwriting loss of Dh248m in the first half of this year. The listed insurers had a net underwriting deficit last year, for the first time in years, with an aggregate combined ratio of 102 per cent versus 97 per cent in 2013, according to S&P.
A combined ratio measures claims and expenses to premium income. A combined ratio of above 100 per cent is a loss, and under 100 per cent is a profit.
“Greater scrutiny of underwriting practices should install greater market discipline; however, intense competition is likely to keep rates soft and thereby make the operating environment challenging over the coming year,” says Mr Mistry.
Besides their underwriting woes, insurers face tough times with their investment portfolios.
The Insurance Authority issued new regulations in February that place restrictions on how companies can invest their money and how much exposure they can have to an asset class.
Traditionally, insurers in the UAE have invested in the property and equities markets, asset classes that suffer from volatility. That is why some, such as Oman Insurance Company, are diversifying away into bonds to have a more stable stream of income.
“The fact we are operating in a low interest rate environment and companies cannot depend on high investment yields, buoyant real estate and equity markets that companies have enjoyed in the past, this creates more pressure on the technical margins,” says Mr Mistry.
“In order to improve return on equity, given the low yield environment, there is greater focus to create sustained earnings on the investment side and maintain greater prudence on underwriting.”
The rules also require companies to have an independent investment committee and included measures aimed at strengthening corporate governance, compliance and risk management. All of these measures are expected to help foster consolation in the industry.
“The single biggest impetus to it [mergers and acquisitions] is probably in the insurance regulations, with an implementation horizon of three to five years,” says Mr Hurley.
“Do you invest a lot of money to change your business to be compliant with these new rules to bring the capital levels up to the level that the Insurance Authority will require going forward or would it make more financial sense to consider selling your business to a larger insurer?,” he says.
The consolidation drive, though, may be hampered by the nature of insurance companies. Many are owned by family groups that may be reluctant to relinquish control.
“The cultural challenge is that a lot of the smaller to midsize insurers have their origin in family groups and there is a certain amount of understandable pride by family groups in continuing to have a part in the insurance industry,” says Mr Hurley.
“That is something that can be resolved only through a combination of the Insurance Authority and Ministry of Finance seeing how best to ensure that only those who have the financial wherewithal are the ones who stay in the business.”
The brokers and reinsurers are also to blame for some of the industry’s troubles, according to analysts.
“There is an oversupply in reinsurance capacity in the market, which had kept pricing soft,” says Mr Mistry.
“A lot of the primary insurers in the market benefit from inward commissions from the reinsurers, particularly on high value risks.
“Where reinsurers see margins being excessively squeezed, they are looking to restructure the reinsurance contract, reduce commissions or tightening terms and conditions.”
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